Alliance staff, in conjunction with a Compliance Committee appointed by the Alliance Board of Directors, will review and investigate problems reported to the Alliance pertaining to recruiting companies. If a problem is reported regarding a company that is certified by the Alliance, every effort will be made to review, validate and investigate reports within 90 days of receipt. The Alliance will then manage the investigation, adjudication, and crafting of proportional responses to unethical practices. Alliance CER’s have agreed to participate in the review process, and where necessary engage in mediation, remediation or both with the Alliance acting as a neutral facilitator.
The Alliance will encourage interested parties to resolve isolated incidents of minor Code violations through mediation and other forms of facilitated communication and negotiation. If a validated report reveals systemic problems embedded in a company’s business practices or culture that result in non-compliance with the Code, the Alliance and CER will enter into a remediation process to correct the problem.
If a report is received about a recruiting company that is not certified by the Alliance, the report will be documented and validated as thoroughly as possible and the recruiting company will be notified that a report is on record. The company will be invited to become familiar with the Code and consider becoming certified.